Working with groups

Adult visitors, in large numbers

Support

Groups of adults are an important segment of our visitors. We have a really good visit opportunity for adult visitors in groups and we can enhance the visit by adding additional services and arrangements. Working with groups falls into two equally important areas; the administrative customer service and the actual service on the day. If you are interested in volunteering, contact volunteering@canalmuseum.org.uk except where otherwise stated.

Group Visits Assistant, Booking Customer Service

About the role

The popularity of our Adult Group Visits is on the increase and our Group Visit Coordinator needs some additional support in answering the enquiries. As the Group Visit Assistant you will be the first point of contact for our visiting groups. Most enquiries are either received in the museum by telephone or directly by email and you will be required to respond to these enquiries, sending appropriate information in a timely manner. When a customer decides to go ahead and book you will pass the details to the Group Visit Coordinator who then makes the rest of the arrangements.

Who we need

Working remotely for the majority of the time, you will need to:

The role will only take up about 4 hours a week of your time but the enquiries may come in every day, so this would suit someone who has email facilities at home and has the flexibility to respond rapidly. It is unlikely that someone who has a full-time job, who is therefore not available during the working day, would be able to take on this role. Most enquiries come in on Mondays to Fridays but some are received at weekends.

Training will be provided in following areas:

Read detailed advertisement and role description (PDF format)

A group surrounds the ice well opening listening to a  speaker

Front-of-House Hosts for Adult Group Visits

Front-of-House Hosts take care of our adult groups when they visit the museum by providing a personal touch to their visit. As part of a group visit, our visitors enjoy a short introductory talk and, usually, refreshments.

As a Front-of-House Host volunteer you would:

To be successful in the role you will need to be:

You will also ideally have (although not essential):

Training will be provided in following areas:

Additional Opportunities

There are also additional opportunities to get involved with other activities that happen in the museum, for example:

What could you get out of volunteering with us as an Front-of-House Host volunteer?

What are the working hours and commitment?

Groups come on all days of the week, (except Mondays when the museum is not open). The times of arrival for groups are very variable and they are nearly always during the daytime. A volunteer will usually be in for about three hours when a group is expected, to help set up the refreshments, ensure they are at the museum in time for the arrival of the group and clear up once the refreshments are finished. We don't expect you to always be available for every group, but to be a person our Group Visit Coordinator (who deals with sales and customer care administration before they visit) can call upon from time to time to be a welcoming presence during the actual visit. If you can serve coffee and talk about history at the same time, you could be the person we want to talk to!

Please contact the Volunteering Manager: volunteering@canalmuseum.org.uk, stating which role you are interested in and why you wish to volunteer with us, along with your CV and details of your availability.