Customer Assistance

As for help here, if you need it, with the London Canal Museum online booking system.

Please don't telephone us for help as there are no technical support staff at the museum. Use this form at any time of the day or night. It is monitored daytimes and until late at night every day.

When you have completed this form, the next page you see will have a link to an alternative way to make the booking by filling in credit/debt card details on a secure request form to ask us to make the booking manually. This can be used if due to a technical problem you are not able to make the booking online yourself.

Resolving a problem

We will try to contact you quickly