Contents: A. Applies to all bookings B. Applies to Tunnel Trips
C. Applies to Halloween Event
A. Conditions that apply to all bookings
- Payment is made at the time of booking by debit or credit card
using the third-party services of Paypal. If the payment is not completed, you
do not have a booking.
- Refunds are not available. Bookings are not refundable.
- If you need to change your booking we may be able to help if we
believe we will be able to re-sell the places that have been given up. Changes
are at our discretion and will not necessarily be made. Changes can only be
requested in writing by post or e-mail, not by telephone or in person. The
address is info@canalmuseum.org.uk or you can use the
Online Booking Support Form
- Tickets are not sent to you. When a booking has been made an e-mail
will be sent to you automatically to confirm the details.
- A booking fee of £1 per booking is payable if you book by
telephone.
B. Conditions that apply to all bookings that include a boat
trip
- Persons travelling on the boat must not be under the influence of
alcohol or drugs. Any person under the influence of drugs or alcohol in the
opinion of the skipper will not be allowed on board. The skipper's decision is
final.
- Children must be accompanied by an adult
- Safety on board is paramount - crew safety instructions must be
followed at all times
- Anyone may be required to leave the boat if they present a safety
or other hazard to the boat or the occupants. The skipper in charge has the
final decision.
- The boat will not wait for anyone who does not arrive in time for
the trip. You are advised to arrive early.
- The puctuality of boat trips may be affected by the movement of
other boats and is not guaranteed. We will do our best to maintain the
timetable but some delays may occur. Refunds are not available unless you are
delayed by more than an hour.
- Deck space is limited outside and we encourage passengers to move
around the boat during the trip, so that all those on board have a chance to
travel on the front deck for at least part of the trip. There is ample space
inside the cabin.
- A short safety talk will be given before boarding and all
passengers must make themselves available to listen to this.Persons who are
clearly not paying attention to the safety talk (e.g. using a mobile telephone)
may be denied boarding.
C. Conditions that apply to Halloween Event
- The Halloween boat trip is operated by Camden Canals and Narrowboat
Association. London Canal Museum act as a booking agent for CCNA and also
provide the activities and facilities inside the museum.
- All adults must have at least one child with them.
- No smoking, alcohol, or drugs are permitted on this trip
- Camden Canals and Narrowboat Association operate the boat and will
also use other suitable community narrowboats to which the same conditions will
apply.
- We will do our best to maintain the planned timetable but this
cannot be guaranteed. Boats may be held up due to a range of causes including
waiting for other vessels to pass through the tunnel, over which we have no
control. Please be patient in the event of delay. No refund of charges will be
due as a result of delays that are caused by normal canal operations and the
rules of canal navigation. We have no right of way over other craft and must
give way to craft already inside the tunnel. We may also need to hold boats
approaching the museum mooring so that safe loading/unloading may be effected.
- In the event of a boat breaking down or other unplanned stoppage
due to circumstances beyond our control we will endeavour to refund fees paid
or offer an alternative trip or route.
- Babies in arms will only be accepted if booking with other children
and an adult. They will require a place to be booked for them at child
rate.
- A crew volunteer will be available during every boat trip. Subject
to availabilty they will be dressed in suitable costume for the event. They are
present for your safety and to give out sweets or answer questions. They are
not profesional entertainers and should not be expected to entertain your
children, although they may offer to do so, depending on their personal skills.
- The canal tunnel is a historic structure that is not the property
of CCNA or London Canal Museum. It is home to certain wildlife. Whilst we hope
to provide certain decorations for the entertainment of passengers, this is not
guaranteed.
