Booking Conditions

Terms and conditions for online bookings

What's On

Terms and Condions of booking for tunnel boat trips and other bookable events

A. Conditions that apply to all bookings

  1. Payment is made at the time of booking by debit or credit card using the third-party services of Paypal. If the payment is not completed, you do not have a booking.
  2. Bookings are processed on behalf of the museum by Golden Tours Ltd. who will take payment
  3. Refunds are not available. Bookings are not refundable.
  4. If you need to change your booking we may be able to help if we believe we will be able to re-sell the places that have been given up. Changes are at our discretion and will not necessarily be made. Changes can only be requested in writing by post or e-mail, not by telephone or in person. The address is or you can use the Online Booking Support Form
  5. Tickets are not sent to you by post, only by e-mail. When a booking has been made an e-mail will be sent to you automatically to confirm the details.
  6. A booking fee of £1 per booking is payable if you book by telephone.

B. Conditions that apply to all bookings that include a boat trip

  1. Persons travelling on the boat must not be under the influence of alcohol or drugs. Any person under the influence of drugs or alcohol in the opinion of the skipper will not be allowed on board. The skipper's decision is final.
  2. All children must be accompanied by an adult
  3. Babies-in-arms require a child ticket
  4. Safety on board is paramount - crew safety instructions must be followed at all times
  5. Anyone may be required to leave the boat if they present a safety or other hazard to the boat or the occupants. The skipper in charge has the final decision.
  6. The boat will not wait for anyone who does not arrive in time for the trip. You are advised to arrive early.
  7. No smoking, alcohol, or drugs are permitted on board boats
  8. We will do our best to maintain the planned timetable but this cannot be guaranteed. Boats may be held up due to a range of causes over which we have no control. There are no discounts or refunds for delays that are normal to canal operations and the tunnel rules applied by the navigation authority, the Canal and River Trust. We have no right of way over other craft and must give way to craft already inside the tunnel, we may also need to hold boats approaching the museum mooring so that safe loading/unloading may be effected.
  9. In the event of a boat breaking down or other unplanned stoppage due to circumstances beyond our control we will refund fees paid or offer an alternative trip or route.
  10. Deck space is limited outside and we encourage passengers to move around the boat during the trip, so that all those on board have a chance to travel on the front deck for at least part of the trip. There is ample space inside the cabin.
  11. A short safety talk will be given before boarding and all passengers must make themselves available to listen to this.Persons who are clearly not paying attention to the safety talk (e.g. using a mobile telephone) may be denied boarding.